FBO Success Seminar March 6-7 | Atlantic Aviation | Miami, FL Attendees of the FBO Success Seminar will learn new FBO management techniques, gain essential operational and service knowledge, and connect with fellow attendees at a networking forum. This seminar is designed for FBO owners, operators, general managers, new managers, finance personnel and other key FBO employees who are interested in building a more successful FBO.
NATA Certified Customer Service Representative Program April 24-25 | Alliance Aviation Services | Ft. Worth, TX September 11-12 | Jet Aviation | Teterboro, NJ November 13-14 | Banyan Air Services | Ft. Lauderdale, FL The Certified Customer Service Representative (CCSR) Program will teach attendees valuable knowledge and customer service skills in order to set the tone for successful customer services experiences. They will learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation. Attendees usually include FBO Customer Service Representatives (CSRs), Aircraft Greeters and Facilitators, Concierge Personnel, Schedulers and Dispatchers, Managers and Supervisors, and anyone involved in delivering a great FBO customer service experience.
Competitive Strategies for Client Services Seminar How Air Charter and Aircraft Management Companies Leverage Service to Win in the Marketplace April 3-4 | Sheltair | Ft. Lauderdale, FL April 10-11 | Van Nuys Airport (Aerolease/Aeroplex) | Van Nuys, CA The Competitive Strategies for Client Services Seminar is designed specifically for the professionals in the charter management world. The workshop will begin by exploring the attributes of modern service expectations and builds to the development of a plan to meet and exceed those expectations both personally and company-wide. Utilizing service scenario simulations, group exercises and class discussions the seminar is tailored to build service confidence and skill in all attendees.
NATA Safety 1st Advanced Line Service Regional Workshops February 21-22 | Ross Aviation | Long Beach, CA March 20-21 | Centennial Airport | Denver, CO May 1-2 | Dupage Flight Center | Chicago, IL July 31- August 1 | Austin Executive Airport | Austin, TX October 24-25 | Mid Island Air Service | Long Island, NY November 6-7 | Million Air | Orlando, FL The Advanced Line Service (ALS) Workshop includes discussions and training on fuel handling, motivation and leadership techniques, customer service training and the impact of human factors on aviation ground handling. The ALS Workshop is designed for Line Service Professionals who are experienced or relatively new to the industry.
NATA Safety 1st Certified Quality Control Inspector Workshop September 18-19 | Wilson Air | Charlotte, NC The new Certified QC Inspector Workshop will provide attendees with a comprehensive fuel handling education, including fuel characteristics, filtration, sampling & testing, maintenance and setting up a conformant inspection program. Additionally, attendees will receive instruction on developing internal QC training programs that assure that all refueling personnel understand the basics of aviation fuel handling and quality management.
NATA Safety 1st Advanced Deicing Workshop October | TBD
NATA Certified FBO Safety Manager Workshop May 8-10 | Thunderbird Aviation | Minneapolis, MN Certified FBO Safety Manager attendees will learn the fundamentals of safety management in a ground handling environment as well as practical knowledge on the development and implementation of an IS-BAH conformant safety management system (SMS). This workshop is designed for professionals who will be leading an FBO safety program and will include independent coursework, as well as a final exam leading to certification as an FBO Safety Manager.
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